Cuan77 Privacy Policy – We Protect Your Data Like Our Own

Welcome to the cuan77 Privacy Policy. This document clearly and transparently explains how we — the cuan77 online betting platform operating under the domain cuan77.vu — collecting, processing, storing and protecting your personal information whenever you use our services.

By registering as a cuan77 member, using our web platform, downloading our mobile app, or simply browsing this website, you are deemed to have read and agreed to the privacy policy stated herein. If you do not agree with any part of this policy, please discontinue use of our platform.

This policy applies to all users of the cuan77 platform, including registered members, casual visitors browsing the website without registering, and applicants currently undergoing identity verification (KYC). We take our responsibility as custodians of your data seriously and are committed to ensuring that every piece of information you share with us is handled with full integrity and care.

Cuan77 collects personal information only when necessary to provide safe, lawful, and quality services. The following are the categories of data we may collect from you:

The data we collect is used solely for lawful and necessary purposes to properly operate the cuan77 platform. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and maintain your member account, including secure login processes and two-factor authentication (2FA).
• Financial Transaction Processing: To process deposits via DuitNow, FPX, online bank transfers, Touch 'n Go eWallet, and GrabPay, as well as withdrawals to your registered bank account or e-wallet.
• Identity Verification (KYC): To comply with anti-money laundering (AML) legal requirements and ensure our platform is free from illegal activity.
• Platform Security: To detect and prevent fraud, suspicious account activity, cyberattacks, and bonus system abuse.
• Customer Support: To help you resolve technical issues, account enquiries, and complaints through our 24/7 live chat.
• Responsible Gaming: To monitor betting patterns and identify members who may need assistance or intervention related to responsible gaming.
• Marketing Communications: To send bonus information, promotions, and platform updates — but only to members who have given explicit consent.
• Platform Improvements: To analyse usage patterns in aggregate (without identifying individuals) in order to improve the overall user experience.

We will not use your data for any purpose other than those stated above without your prior consent. Any new use of your data that differs from the original purpose will be communicated to you via email or in-platform notification.

Cuan77 does not share your personal information with external parties for commercial purposes. However, there are a limited number of situations where data sharing is necessary to enable us to provide services to you:

• Payment Service Providers: The payment gateways used to process your deposits and withdrawals require certain transaction information. All such providers are bound by strict confidentiality agreements and comply with international data security standards.
• Game Providers: Third-party game software providers that supply slot games, live casino, and sports titles may receive session data required to operate the games. They do not receive your personally identifiable information.
• Identity Verification Services: A licensed third-party KYC provider is used to automatically and securely verify the authenticity of your identity documents.
• Legal Authority: cuan77 will fully comply with any court orders, law enforcement agency requests, or legitimate regulatory body directives requiring the disclosure of necessary information.
• Business Transfer: In the event of any merger, acquisition, or sale of company assets, member information may be transferred to the receiving party, subject to prior notice to you and equivalent privacy protections.

The security of your personal data is cuan77's top priority. We continuously invest in the latest security technologies to ensure your information is always protected:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and the cuan77 servers are encrypted using industry-standard SSL/TLS protocols. This means data in transit cannot be read or intercepted by third parties.
• Stored Data Encryption: Sensitive information such as passwords is stored in hashed form using modern cryptographic algorithms. No one — including cuan77 staff — can read your password in its original form.
• 24/7 Security Monitoring: Our cybersecurity team continuously monitors the system to detect any threats, intrusion attempts, or unusual activity.
• Server Segregation: Member personal data is stored on servers separate from the platform's operating systems. Access to data servers is restricted to licensed personnel with legitimate work requirements only.
• Regular Security Testing: The cuan77 platform undergoes regular penetration testing and security audits by independent security firms to identify and patch any vulnerabilities before they can be exploited.

The cuan77 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions, and analyse usage patterns. The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as session authentication, login security, and the betting cart. Without them, the platform cannot function properly. These cookies cannot be disabled.
• Preference Cookies: Used to remember your preferences such as language, display settings, and betting preferences. This allows us to deliver a more personalised experience each time you log in.
• Analytics Cookies: Helps us understand how users interact with the platform so we can improve its design and functionality. Data collected is in aggregate form and does not identify individuals.
• Marketing Cookies: Used to display ads and promotions relevant to your interests. You may decline these cookies without affecting the platform's core functionality.

You may manage or delete cookies at any time through your browser settings. Please note, however, that disabling certain cookies may affect your experience on the cuan77 platform.

As a cuan77 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our privacy team via 24/7 live chat or email at [email protected]. We will process your request within 14 working days.

Cuan77 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: For as long as your account is active, your personal data will be retained to allow you full use of cuan77 services.
• Data After Account Closure: Once an account is closed, core data will be retained for a minimum period of 5 years in compliance with anti-money laundering legislation and financial record-keeping requirements.
• KYC Documents: Identity verification documents are retained for 6 years after the account closure date in accordance with regulatory compliance requirements.
• Security Logs: Access logs and security activity are retained for 2 years for the purpose of security incident investigations.
• Marketing Data: If you withdraw consent to receive marketing communications, the relevant data will be deleted within 30 days.

Once the retention period expires, your data will be securely deleted using industry-standard data deletion methods, ensuring it cannot be recovered by any party.

The digital landscape is constantly evolving, and our privacy policy must evolve with it to remain relevant, comprehensive, and compliant with the latest legal requirements. cuan77 reserves the right to update this Privacy Policy at any time.

When we make significant changes, we will notify you via:

• A notice prominently displayed on the cuan77 platform homepage for at least 14 days before the changes take effect.
• A notification email will be sent to your registered address with a summary of the key changes made.
• In-app notifications on the cuan77 mobile app (for users who have downloaded the app).

Continued use of the cuan77 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account before that date and request withdrawal of any eligible balance.

We take every privacy-related inquiry, concern, or complaint seriously. The cuan77 privacy and compliance team is here to assist you wholeheartedly.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or feel that we are not handling your data appropriately, please contact us via:

• Live Chat 24/7: Click the live chat button in the bottom-right corner of the cuan77 platform — we're ready to respond in under 2 minutes.
• Privacy Email: Send an email to [email protected] with the subject "Privacy Enquiry" to receive a response within 3 business days.

We are committed to addressing every privacy enquiry seriously, transparently, and within the stipulated timeframe. Your trust is our most valuable asset — and we will never take that responsibility lightly.